Acclaimed customer service suite built on oracle cloud

Field Service Management

Empower your field service teams to deliver exceptional service with ServitiumCRM’s built-in Field Service Management. Our intuitive software streamlines operations, boosts efficiency, and drives customer satisfaction.

Assign calls, review warranty details, and access product or service information in real-time, gaining a comprehensive view of the workflow. Additionally, our mobile solutions like the Field Service Technician Mobile App help manage service operations efficiently, ensuring timely service delivery.

Omni Channel Call Registration

Track, register, and manage customer calls – and other interactions – across different communication channels in one centralized Omni Channel Call Registration system built-into ServitiumCRM. 

Whether a customer contacts the business through a phone call, chat, email, or social media, the interaction is logged in the CRM, creating a complete customer profile, helping your teams deliver an overall better customer experience.

AMC and Warranty Management

With ServitiumCRM’s customer and install base management, you can quickly and efficiently manage the terms, durations, and conditions of Annual Maintenance Contracts and product warranties with ease. You can track the complete AMC and warranty information, send automated updates to customers, and ensure timely renewals.

Leverage our comprehensive CRM platform to ensure timely renewals, proactive service, and enhanced customer satisfaction with our AMC and Warranty Management software.

Inventory Management

Eliminate errors, enhance efficiency, and streamline team collaboration with ServitiumCRM’s integrated inventory management solution.

Our intelligent software, powered by Oracle Cloud, provides real-time access to inventory data, purchase history, and billing and pricing information for all customer-facing teams on a single platform. Leverage our forecasting capabilities to track stock movement and consumption patterns, predicting stock requirements and boosting long-term customer retention. Transform your after-sales game with ServitiumCRM.

Replacement Management

Streamline your product replacement process with ServitiumCRM’s Field Service Management. Our comprehensive solution handles everything from initial customer requests to final delivery, including spare parts and finished good replacements. 

Leverage our all-in-one CRM for efficiently managing replacement approvals, quotations, and the entire product replacement process.

Mobility – Technician, Dealers and Customers

Empower your customers, dealers, and technicians with ServitiumCRM’s intuitive mobile apps. Our comprehensive mobility solutions provide seamless access to critical tools and information, enhancing productivity and driving customer satisfaction.

ServitiumCRM Mobile Apps

Customer App: Empower customers to resolve product-related queries effortlessly and enjoy seamless IoT integrations for a hassle-free experience.

Technician App: Enable field engineers to efficiently manage tasks, access customer information and deliver timely service with ease.

Dealer App: Streamline operations with our multilingual application, which enables retailers to register products, raise service requests, provide feedback, and connect with brands seamlessly.

Analytics & Insights

ServitiumCRM’s in-built analytics and insights feature offers a powerful tool for data-driven decision-making. With visibility into real-time data, custom dashboards, and access to actionable insights, your teams can optimize processes, make better informed decisions and identify new opportunities for delivering customer-centric solutions.

Reports

• Aging Analysis: Monitor the age of pending tasks to build timely resolution.
• ASC Performance: Monitor ASC performance to identify areas of improvement.
• Inventory Consumption: Track consumption to identify trends and improve forecasting.
• Quality Code Report: Analyse recurrent issues through Symptom, Defect, and Repair data to support product development.
• CSAT: Measure customer satisfaction and inform decisions to enhance customer experiences.