Customer experience has emerged as a key differentiator for the future business growth of every organization. The pandemic has further enhanced the need for even better customer service, leading to an increased focus on the adoption of Digital Platforms which enable transparent, consistent, and insightful customer engagement.
With an objective to enhance customer experience, brands are more and more relying on technology to create super-efficient service teams and derive meaningful insight from the voice of customers, irrespective of the channels / platforms.
Join us for a Live Conversation between P. Seshachalam, CEO, 3S Touch Service Solutions, and Yogita Chhabra, Business Consultant Presales, Path Infotech as they share some of the key drivers of an exceptional Customer Service Experience especially in the current times while improving operational excellence and ensuring business growth.